The Annual Online Sample Sale: Discounts Up To 85% Off icon-x
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Customer Care

Customer Care

Ordering

Orders placed before 11am PST will process and ship the same day. During higher volume periods, orders may take 1-2 business days to process before they are shipped.

At this time, we are unable to make any changes to the items in your order after it has been placed. 

Orders that have not shipped can be cancelled by 12pm PST Monday through Friday. Please contact us by email care@frame-brand.com or by phone (844) 803-7263 to cancel your order.

In accordance with individual state regulations, sales tax is automatically applied to orders shipping to the following states: CA, CO, CT, DC, FL, GA, IL, LA, MA, MD, MI, MN, NC, NJ, NV, NY, OK, PA, TX, UT, WA, WI.

Promotion codes can be applied at checkout.

Only 1 promotion code can be applied per order.

1. How do I access the Online Sample Sale? 

Visit the sample sale page frame-store.com/collections/annual-sample-sale enter your email to gain access.

2. When will I receive my Sample Sale order? 

Due to high-volume, please allow 2-3 business days for your order to ship. Once shipped, it may take 3-7 business days for delivery. 

3. Can I return or exchange Sample Sale styles? 

Sample sale styles are not eligible for return or exchange, no exceptions. All Sample Sale purchases are Final Sale. 

4. When will the Sample Sale end? 

This year's Annual Online Sample sale will end 3/01/2020 11:59 pm EST. No rain checks. Discounts may not be retroactively applied. 

5. What shipping methods are available for Sample Sale orders? 

A Flat $7 Shipping fee applies to all Sample Sale orders. This $7 is non-refundable. Expedited shipping methods are available for an additional fee, please note expedited sample sale orders can take up to 3 business days to ship.