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Customer Care

Customer Care

Ordering

Orders placed before 11am PST will process and ship the same day. During higher volume periods, orders may take 1-2 business days to process before they are shipped.

At this time, we are unable to make any changes to the items in your order after it has been placed. 

Orders that have not shipped can be cancelled by 12pm PST Monday through Friday. Please contact us by email care@frame-brand.com or by phone (844) 803-7263 to cancel your order.

In accordance with individual state regulations, sales tax is automatically applied to orders shipping to the following states: CA, CO, CT, DC, FL, GA, IL, LA, MA, MD, MI, MN, NC, NJ, NV, NY, OK, PA, TX, UT, WA, WI.

Promotion codes can be applied at checkout.

Only 1 promotion code can be applied per order.