Free Shipping and Free Returns
We offer free shipping and free returns on select styles shipping within the contiguous United States.
Sample Sale styles are not eligible for Free Returns. All Sample Sale returns will incur a $12 restocking fee. The $12 restocking fee is per return, and will be deducted from your refund total.
Most in-stock items will arrive on your doorstep via FedEx Ground within 2-7 business days.
Ordering deadlines vary for Standard Shipping and expedited shipping options. Please review shipping cutoff times here.
Free Standard Shipping and Free Returns are not valid on international orders. For delivery to international addresses, please confirm or change your country by selecting from the country selector at the top of any page. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during Checkout.
All U.S. orders placed on or after March 15th, 2020, have an extended 60-day return period.
All items must be returned in original condition with all FRAME tags still attached, a full refund will be issued to the original method of payment.
Items marked Final Sale cannot be returned or exchanged. You can learn more about return policy by clicking here.
Sample sale styles are eligible for return and exchange dependent on availability. All Sample Sale returns will incur a $12 restocking fee. The $12 restocking fee is per return, and will be deducted from your refund total.
If you find an item currently available on frame-store.com, in the same style, color and size, in-stock at a designated online retailer, we will gladly match their price.
Price Matched items have already been marked down. If you find a style not currently price matched on frame-store.com, please contact our customer service team with the exact URL of the website where we can find the exact style, size and color in-stock and offered at a lower price.
Price Matching is not valid on previous purchases.
We are unable to match prices from outlet retailers, discount, flash sale, auction or club websites. We cannot match prices from regional or non-U.S. based stores and websites. Other retailers’ promotional discounts, gift card or shipping offers are not eligible for matching.
Enjoy 30% off your order when purchased through one of our select influencer partnerships. Previous purchases are not eligible for price adjustments. May not be stacked with any other offer or discount. Offer valid for international customers. Offer not valid on third party product. Discount must be applied via promo code. Promo codes are distributed via the influencer’s Instagram account. One time use per customer.
Any purchase from FRAME Sustainable collection made between April 20th through April 26th will receive an email on April 27th with a discount code valid for $25 dollars off any purchase on https://www.tataharperskincare.com/. $25 discount will be valid from May 7th through May 21st. Previous purchases are not eligible for price adjustments. May not be stacked with any other offer or discount. One time use per customer.
Enjoy an extra 30% off markdowns. Previous purchases are not eligible for price adjustments. May not be stacked with any other offer or discount. Discount is automatically applied in cart. Offer not valid on third party product. Offer valid from 5/21/2020 at 3am EST. through 6/01/20 at 3am EST.