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Enjoy Free Shipping and Free 30-day returns. Details.

25% Off Sitewide. Exclusions Apply. See Details.

Enjoy Free Shipping and Free 30-day returns. Details.

25% Off Sitewide. Exclusions Apply. See Details.

Free Global DHL Express shipping + FRAME covers the cost of duties

Free Global DHL Express shipping + FRAME covers the cost of duties

Customer Care

Customer Care

Promotions

Free Shipping and Free Returns

We offer Free Ground Shipping and Free 30-day Returns on orders delivering within the contiguous United States.

Most in-stock items will arrive on your doorstep via FedEx Ground within 2-7 business days. 

Ordering deadlines vary for Standard Shipping and expedited shipping options. Please review shipping cutoff times here.

International

Free Standard Shipping and Free Returns are not valid on international orders. For delivery to international addresses, please confirm or change your country by selecting from the country selector at the top of any page. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during Checkout.

If you find an item currently available on frame-store.com, in the same style, color and size, in-stock at a designated online retailer, we will gladly match their price.

Please contact our customer service team care@frame-store.com with the URL of the website where we can find the exact style, size and color in-stock and offered at a lower price.  

We do not Price Match previous purchases and are unable to match prices from outlet retailers, discount, flash sale, auction or club websites.

We cannot match prices from regional or non-U.S. based stores and websites. Other retailers’ promotional discounts, gift card or shipping offers are not eligible for matching.

Enjoy a discount off Full-Price Product* when purchased through one of our select influencer partnerships. Code must be applied at checkout to receive a discount. Codes are distributed via the influencer’s Instagram account or advertisements. Previous purchases are not eligible for price adjustments. May not be stacked with any other offer or discount. One time use per customer. Offer valid online only.

*Discount is not valid on Le One Skinny, 24 Hour Jean, Le Italien & Le Tomboy. Collaboration and third party products are also not eligible for discount.

Enjoy 15% off Full-Price Product* with code X5B7-8H2X-3MQL. Code must be applied at checkout to receive a discount. Previous purchases are not eligible for price adjustments. May not be stacked with any other offer or discount. One time use per customer. Offer valid online only.

*Discount is not valid on Le One Skinny, 24 Hour Jean, Le Italien & Le Tomboy. Collaboration and third party products are also not eligible for discount.

*25% OFF SITEWIDE WITH SELECT EXCLUSIONS

Enjoy 25% off sitewide. *Exclusions apply. Discount is automatically applied at checkout for participating styles. No code required. Previous purchases are not eligible for price adjustments. Offer may not be combined with any other discounts, offers, or promotions. Offer valid online and in-store for US customers only. Offer valid from 9.23.21 3am EST until 9.30.21 3am EST. 

*Offer does not apply to select denim including Le Italien, collaborations including Museum of Peace and Quiet and The Carlyle Collection, select women’s styles including East Side Leather Overcoat in Noir, Le Slouch in Newell, Le High Straight in Film Noir, Le High Flare in Sutherland, Le Crop Mini Boot in Film Noir, Le Mid Rise V Neck Tee in Blanc and Noir, Le Slouch in Ecru, Le Slouch in Surplus, Le Sylvie in Black Ice, Rosette Sleeve Jacket in Ozone, Le Original in Landa Mix, Le Garcon Unmatched in Dinsmore Mix, and Le Baggy Palazzo in Film Noir, select men’s styles including L’Homme Skinny in Noir Coated, and select handbags and accessories including Le Signature in Noir and Tobacco, Le Signature Mini in Noir and Tobacco, Le Signature Chain Add On in Gold, FRAME Basketball, FRAME Statement Hat, FRAME Statement Tote, FRAME Water Bottle, FRAME Carabiner, and FRAME Pelican Case.