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Customer Care

Customer Care

Shipping

FedEx Ground

3-7 business days

Free

FedEx 3-Day

3 business days

$15

FedEx Overnight

1 business day

$25

 

Please note that orders placed after 11am PST will ship the following business day, regardless of the shipping method selected.

Orders placed Monday through Friday before 11am PST will ship the same day. Orders placed after 11am PST will ship the following business day.

At this time, we do not ship on Saturday, Sunday, or U.S. federal holidays. Orders placed on these days will ship the following business day.

 

FRAME does not ship on the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day

    Once your order ships, you will receive a confirmation email with tracking information.

    We can change the shipping address for orders that have not shipped or are still in transit. Unfortunately, we cannot change the shipping address for orders that are out for delivery.


    Please note that shipping address changes can cause a delay in delivery.


    To change the shipping address of your order, please contact us directly by email care@frame-brand.com or phone (844) 803-7263.

    Unfortunately, at this time, we are unable to ship orders to P.O. boxes or APO/FPO addresses.

    We proudly ship to Canada, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Norway, Sweden, United Kingdom, Hong Kong, Japan, Korea, Singapore, and Australia.


    To place an international order, select your country at the top of the homepage.

    To ensure your order arrives by December 24, 2019 please follow the listed dates below:

    Place order by

    Shipping Method

    Delivery by 

    Monday 12/16 by 3 am EST

    Free - FedEx Ground

    12/24

    Thursday 12/19 by 3 am EST

    $15 - FedEx 3-Day

    12/24

    Monday 12/23 by 3 am EST

    $25 - FedEx Overnight

    12/24

     

    Orders placed after the specified dates and times listed cannot be guaranteed for holiday arrival.

    Alaska, Hawaii and US Territories please allow for additional transit time and place orders by Tuesday 12/10 by 2 pm EST