What is an Instant Refund Voucher?

For US customers, every time you process a return using our online portal, you'll be issued a temporary "instant refund voucher." This refund voucher acts as online store credit in case you change your mind and want to place a new order on frame-store.com before we receive your return package. If this credit is not used, you'll be refunded to your original form of payment once your return package has been received.

If a partial amount is used, the remaining balance will be refunded to your original form of payment once your return has been processed.