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Enjoy an Extra 25% off Sitewide. Discount auto-applied in cart. Details.

Enjoy Free Shipping and Free 60-day extended returns. Details.

Buy now, Pay later with Klarna.

Enjoy an Extra 25% off Sitewide. Discount auto-applied in cart. Details.

Enjoy Free Shipping and Free 60-day extended returns. Details.

Buy now, Pay later with Klarna.

icon-x

Enjoy an Extra 25% off Sitewide. Discount auto-applied in cart. Details.

Enjoy Free Shipping and Free 60-day extended returns. Details.

Enjoy an Extra 25% off Sitewide. Discount auto-applied in cart. Details.

Enjoy Free Shipping and Free 60-day extended returns. Details.

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Customer Care

Customer Care

Returns

Items that are in their original condition with all FRAME tags attached may be returned online within 60 days of the purchase date for a full refund or exchange.

Once delivered, please allow 14 days for us to process your return. Returns for refund will be credited back to the original form of payment.

Items marked Final Sale cannot be returned or exchanged. 

Domestic Returns

Visit returns.frame-store.com to initiate your return. You will receive a pre-paid return shipping label once your return has been authorized.

International Returns

Please email care@frame-store.com with your Order # and the item(s) that you would like to send back. Our Customer Care team will follow up with you within 3 business days to initiate a return request for refund on your behalf.

At this time, we only accommodate refunds on international returns. If you would like to make an exchange, we recommend sending your item back and placing a new order separately. 

You can exchange your item for the same style in a different size. Visit returns.frame-store.com to submit an exchange request.

An instant refund voucher totaling the amount of your return will be issued to you immediately after your return has been authorized. You can this voucher towards another purchase on frame-store.com.


Any unused amount of your instant refund voucher will be refunded to your original form of payment once your return has been processed.


If you do not use your instant refund voucher, you will receive a full refund to your original form of payment.

At this time, our retail stores cannot accept in-store returns for items purchased online. However, we will gladly mail out your return to be processed on your behalf.

Yes. You can track your return via FedEx with the tracking number located on your return shipping label.

We're currently experiencing delays in returns processing. Your refund will be processed 7-14 business days after we receive your return.