Ordering

We are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We offer free and easy returns for anything that may not work. Or, email clientservices@frame-store.com to see if it's still possible to cancel your entire order.

Unfortunately, order cancellation requests are not guaranteed but we will do our very best to assist you with this. Email clientservices@frame-store.com as soon as possible. If your order is unable to be cancelled, we offer free and easy returns.

FRAME covers duties for most countries. Any applicable taxes are automatically calculated at checkout.

For Canada, product prices are only inclusive of duties. Taxes still apply at checkout.

For the following countries, product prices are inclusive of all duties and taxes:

Albania
Angola
Antigua and Barbuda
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Canada
Chile
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Finland
France
French Guiana
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Guyana
Honduras
Hungary
Iceland
India
Indonesia
Ireland (Republic of)
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kenya
Korea (South)
Kuwait
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Monaco
Montserrat
Morocco
Namibia
Netherlands
New Zealand
Nicaragua
Nigeria
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent & the Grenadines
Saudi Arabia
Senegal
Serbia
Singapore
Slovak Republic
Slovenia
South Africa
Spain
Sri Lanka
Swaziland
Sweden
Switzerland
Tanzania
Thailand
Togo
Trinidad and Tobago
Turkey
Turks and Caicos Islands
Uganda
United Arab Emirates
United Kingdom
Uruguay
Venezuela
Vietnam