Returns
To see your return options, please visit our International Returns Center and enter the order # and email address associated with your return. Please input your order # beginning with the number 3 as listed in your order confirmation email.
Our returns portal currently only allows returns. If you would like a different size or item, a new order must be placed.
You’ll be refunded to your original form of payment once your return package has been received and processed, typically within 5-7 business days. Please note if the items returned do not exactly match your RMA request, there will be a delay with your refund. Should you choose to change your return request, please email clientservices@frame-store.com to modify your request.
We offer free returns within 30 days of your shipment date. Orders placed in November or December are eligible for extended 45-day returns. Items must be in original, unworn condition. Returns shipped back within policy will automatically receive a full refund back to your original form of payment.
Certain products are non-returnable, labeled as "Final Sale" on the product page. Final sale items may not be returned.
You'll be refunded to your original form of payment once your return package has been received and processed, typically within 5-7 business days.
Please note if the items returned do not exactly match your RMA request, there will be a delay with your refund. Should you change your return request, please email clientservices@frame-store.com to modify your request.
At this time we can only accept one order per return package. Should you have multiple orders with return items, please use our return portal to process separate RMAs. You will receive a packing slip and a return label for each order to ship your returns back separately.